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Archive for September, 2006
9/21/06
8:40 pm
Universal Cycles comes through!

A day after Universal Cycles said they shipped my Craft jersey and A700 SLAM aerobars, they arrived. Oh, and it’s now clear that whatever Gotta Ride Bikes sent wasn’t even a recent A700 SLAM… the packaging was much more cleanly put together, and contrary to what Michael at Gotta Ride Bikes said, everything was there and accounted for, including the shims (2 metal pieces, not rubber that will eventually compress and loosen) and O-rings (including two with notches cut out for cables if you want to put in bar-end shifters or brakes).

So, looks like I’ve found where I’ll spend my cycling money!

9/20/06
8:00 pm
WesternBikeWorks.com works!

A brief update on my grumping on mail order… yup, WesternBikeWorks.com did get the order right, and the DiNotte light works great! (and the celeste cork tape also came, so I can tape up the A700s when they arrive).

Maybe I should just order from shops in Portland…

9/20/06
7:43 pm
Gotta Ride Bikes (or, Why I Hate Mail Order revisited)

A month ago, I posted about hating mail order. The reason? After placing an order with Gotta Ride Bikes (gottaridebikes.com), an outfit down in Texas, and receiving the item in question (an Oval A700 SLAM aerobar for my bike) within the week, I discovered that the aerobar was missing a number of parts, rendering it uninstallable and useless. In particular, what was missing was:

Part #    Qty    Desc
4         2      31.8 to 26.0mm Bar Adaptors (Shim) Right
5         2      31.8 to 26.0mm Bar Adaptors (Shim) Left
6         4      Bar Clamp Bolts (M5x15mm)
7         4      Extension Clamp Bolts (M5x12mm)
10        2      Arm Rest Riser Posts (12.5mm)
18        4      Bar End Plugs ("O" Logo)
19        2      Extension Bar Insert for Riser

I sent down an e-mail to Michael, who responded fairly promptly and said they’d send out a replacement. Well, a week goes by, and nothing, so I ask what the status is. He says they sent one out, but neglected to get a tracking number or anything. I’m skeptical that one went out personally. At this point, he says they don’t have the unit, but are willing to work with me to make things better. Michael offers to send me a demo unit they have, and knock off 15%. I’m fine with that, as long as it has the above parts. He says it does minus the 12.5mm riser. I agree, with the caveat that if it doesn’t quite fit, I’ll just return everything for a full refund as I won’t be able to try it with the low riser.

Well, the demo arrives, but I’m still missing the shims, the extension clamp bolts, and the bar end plugs. Sigh. I could probably use the bolts used for the 12.5mm rider as extension clamp bolts (they’re pretty close in length, and all the bolts are M5), so I could install it, but I still need the shims, and unless I want this to rust out I need the bar end plugs. But this really isn’t worth 15% (which is about $10). I’ll just send it all back and go with somebody else.

What baffles me about all of this is that even after mail explicitly stating what I needed, I was still sent something that wasn’t right. If you’re in the middle of a customer service nightmare, wouldn’t you double-check everything to make sure you weren’t going to make things worse?

So, moral of the story: stay away from Gotta Ride Bikes…

On the plus side, I placed two orders with two other vendors, both in Portland, OR - Western Bike Works (http://www.westernbikeworks.com) and Universal Cycles (http://www.universalcycles.com). >From Western Bike Works I picked up the Dinotte Lighting Ultra 5 Ultralight for $169 and from Universal Cycles I picked up that A700 SLAM and a Craft Pro Zip Mock Turtleneck Jersey. The orders were placed Tuesday early AM. The light came in today, and the SLAMs and Jersey shipped and should be here tomorrow. Hopefully I’ll now have some new online bike shops I can recommend!

9/11/06
10:25 pm
Only thing worse than no security? Bad security.

So, in a post that will certainly get my blog noticed by all those taxpayer-funded people being paid to keep us safe (Hi Brenda!), allow me to report a bit on the state of airline security from the view of a passenger.

Today, I left for an overnight trip to Microsoft’s SVC campus in Mountain View, CA. I just packed a backpack with a change of clothes and my laptop and some toiletries, printed off my boarding pass at home, and off I went. Now, normally I wouldn’t think twice about anything, except perhaps to make sure I didn’t bring my pocketknife. But in our new super-safe world, I had to wonder if I should bring toothpaste and deodorant, and if so if I’d have to check my bag, adding really just a ton of wasted time to my trip.

I got to the airport, parked, walked to the security line, and walked through it in a timely 30 minutes. Amusement park lines are shorter. It’s a Sunday morning, not a super busy time, but everything is jammed up because people have to take off their shoes and take out their hair gel and let the nice TSA guy see if the name on the prescription matches the person who is carrying it. It’s utterly ridiculous.

And what’s worse, it makes us less safe.

Why does this make us less safe? Well, let’s take this recent no liquids / gels / whatever rule. First off, there are exceptions, such as prescription medicine. Think it’s hard to get a bottle with your name on it as a prescription and put something in it? It’d be easy enough to print out your own label nowadays anyway — not like theres some magic anti-tamper sticker that’s harder to forge than a driver’s license, which are also pretty easy to forge (ask any 18-20 year old kid at college). Then, there’s the question of pockets. If I were carrying some liquid or gel that was an explosive, I could just put it in my pocket. Or stuff it down my shorts. Or put it in a condom and insert it somewhere in my body. Then, I walk right through that metal detector and off I go. Metal detectors don’t detect liquids or gels.

Look, the government doesn’t seem to be doing a better job than normal stopping drugs on a plane. Why would anyone believe that they could stop a determined terrorist?

However, by banning liquids and all that, the government is simply trying to both instill fear and angst into the population (”Be vigilant! There are terrorists, and they’ll use LIQUIDS to blow you up!”) as well as instill confidence that the government is on the base (”Don’t worry! We’ve banned liquids, so they can’t blow you up!”).

So people are angry and inconvenienced, but not vigilant. And that’s why we’re less safe. There’s no real security against people carrying on liquid-based explosives, but because we’re doing more for security, people are less vigilant.

Update: I didn’t post the above until after I returned. Going through the San Jose Airport, the line was thankfully much shorter (perhaps something to do with flying on 9/11…). The lady ahead of me got her bag searched… turns out she has some liquid anti-inflammatory for her throat, and her nail polish wasn’t allowed. Yup… boy, was I feeling so much safer now that this woman’s nail polish was safely discarded.

9/09/06
3:55 pm
Steelers at back!

Oh yes, it’s football season! Gotta love it!
My Steelers had a rather boring first three quarters, and then really lit into Miami. Charlie Batch played OK, save for one mistake where he gave up a fumble at the 1-yard line. Oops. However, Dante Culpepper was up to the task, giving up back-to-back interceptions, one returned for a touchdown.
Today, my Huskies had a great first half against Oklahoma… and then proceeded to get blown out. Not sure if Oklahoma was being sporting or rusty… but hey, half a good game is better than a full-on smackdown anyday. :)